jhoro Voice Services Platform Setup

A Service Provider (SP) organization wants to initiate a voice (call) based support center for the easy of their consumers. So, They planned to setup an IVR supported call center. For that the SP also arranges numbers (Shortcode or Long code) from respective authority. They Arranged a Call center to response to customers query over the phone and/or IVR. Now when a client calls to their ShortCode/number a computer generated voice receives the call and forwards the same to a service agent. The Service agent note the clients’ comment/opinion/complain/request and act respond accordingly. The agent Note all these information directly to an integrated CRM system. So, the Marketing/Management can now check report and take initiatives accordingly, which leads them to a better service quality, to take accurate business decision and to earn more customer satisfaction.

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